At The Max Planck Group LLC, we are committed to ensuring the satisfaction of our customers. This Refund Policy outlines the terms and conditions under which refunds are processed.
1.1 - Refunds may be provided under the following circumstances: - Product or service malfunction: If the product or service purchased from The Max Planck Group LLC does not perform as described.
1.2 - Unintentional duplicate purchase: If a customer accidentally purchases the same product or service multiple times.
1.3 - Dissatisfaction: If the customer is dissatisfied with the quality or functionality of the product or service and contacts us within the specified refund period.
1.4 - Unauthorized transaction: If there is evidence of unauthorized use of the customer's payment method to purchase our products or services.
2.1 - The refund period varies depending on the product or service purchased. Please refer to the specific product or service description for the applicable refund period.
2.2 - Requests for refunds must be made within the specified refund period.
3.1 - To request a refund, customers must contact our customer support team at support@tmpg.eu.com with their order details and reason for the refund request.
3.2 - Our team will review the request and may require additional information or evidence to process the refund.
3.3 - Once the refund request is approved, refunds will be processed within 1 to 2 business days.
3.4 - Refunds will be issued using the same payment method used for the original purchase.
4.1 - Certain products or services may not be eligible for refunds, including but not limited to:
(a) Digital downloads or software licenses once the product key has been issued
(a) Services that have already been provided or partially consumed
(a) Products or services purchased through third-party vendors or resellers.
5.1 - Customers are encouraged to contact us to resolve any issues before initiating a chargeback with their financial institution.
5.2 - Initiating a chargeback without first contacting us may result in the suspension or termination of services and legal action to recover the disputed amount.
6.1 - The Max Planck Group LLC reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
7.1 - If you have any questions or concerns about our Refund Policy, please contact us at support@tmpg.eu.com.
By using our products and services, you agree to adhere to the terms outlined in this Refund Policy.
Thank you for choosing The Max Planck Group LLC.